Refund Eligibility:

To qualify for a refund, one of the following conditions must be met:

  1. The request is made within 14 days of purchase.

OR

  1. The product has a defect.

If neither condition is met, a refund cannot be issued.

 

The following is required for a refund to be processed successfully, without the following information we will not process the refund:

  1. Same e-mail used to place the order
  2. Order Number written in either subject or in body of e-mail
  3. The details of the fabric you are claiming refund for (either whole order or specific item)
    1. Item name
    2. Colour Name or Number
    3. Quantity
  4. The address you would like for us to pick it up from (if it is same just state this)
  5. (If defective product) Photographic evidence of the defect