General Information

While FashionTree operates exclusively online, our trusted wholesale partner, COSMO, does have a physical store where you can view and pick up products. This gives you the convenience of online shopping with the added flexibility of in-person collection when needed.

Yes, we may have additional stock or similar alternatives. Please contact us, and we’ll do our best to assist you.

Colours may appear slightly different due to monitor settings, lighting, and screen quality. However, we strive to ensure our images accurately reflect the texture and colour of each fabric.

Each fabric listing includes details on composition, weight, width, and recommended uses. If you’re unsure, feel free to contact our customer support team for guidance.

Yes we restock selected fabrics. Contact us to check availability.

All prices listed are gross prices with 23% VAT included.

Washing and care instructions for each fabric can be found on the product page under the Product Information section, including fabric-specific guidance on washing, ironing, drying, and handling.

Ordering & Payment

Simply browse our collection, select the fabric you want, choose the quantity, and proceed to checkout.

Contact us, and we will guide you through the process of requesting free samples.

At checkout, there will be a section to enter your coupon code. Apply it, and the discount will be reflected in your total.

Each sample card has a fabric code printed on it (for example, CLC-2556).

Simply enter the fabric code into the website search bar to view all available colours and designs for that fabric.

Each colour swatch on the sample card has a colour number written next to it.

To find a specific colour, enter the fabric code followed by the colour number into the website search bar.

For example, if the fabric code is CLC-2556 and the colour number is 5, search for:

CLC-2556-5

You will be taken directly to the product page for that colour.

Each printed design on the sample card has a design code and colour number assigned to it.

To find a specific printed design, enter the fabric code, design code, and colour number into the website search bar.

For example, if the fabric code is TU-20412, the design code is 2731, and the colour number is 29, search for:

TU-20412-2731-29

You will be taken directly to the product page for that design and colour.

To cancel your order, please contact us via phone or email.

Please refer to our Payment Methods page for a complete list of accepted payment options.

While we aim for consistency across all our products, slight variations in color can occur when an item is restocked. These differences are typically due to natural variations in dye lots or changes in fabric batches during the production process. Such variations are standard in the textile industry and do not affect the quality of the product. This is also why you may notice a different SKU for what appears to be the same item — it helps us track different production batches and ensure accurate inventory management.

Shipping & Delivery

Shipping costs and available delivery methods depend on the destination country and the quantity ordered for each product.

Our shipping rates are calculated based on quantity tiers, with different shipping conditions applying to orders of 6, 12, and 20 metres.

The applicable shipping cost and delivery timeframe will be displayed at checkout before payment.

For full details, please visit our Shipping Policy page.

Yes, once your order ships, you will receive a tracking number via email.

Yes. We also sell fabric in wholesale quantities.

For wholesale enquiries, please contact our sister company COSMO through the contact page.

Yes, we ship across Europe and to the USA. Available shipping options and prices are displayed at checkout and depend on the destination country and order quantity.

For a full list of countries we ship to, please visit our Shipping Policy page. If your country is not listed and you would like to place an order, please contact us directly.

Returns & Refunds

Refer to our Return Policy page to know more.

How to Return Your Order (Within 14 Days of receiving the order):

  1. Send an Email:
    Email us at sklep@fashiontree.pl using the same email address you used to place your order.
  2. Email Subject:
    Write Return – [Order Number] in the subject line.
  3. Provide Details:
    • Specify which items you want to return (e.g., item name, code, and colour).
    • Even if returning one item, please provide all details.
  4. Return Options:
    • Courier: You can send the return using your preferred courier (at your cost) to the address written in Store Regulations
    • In-Store Return: To save on shipping, you may return your items directly at our COSMO store during opening hours.
  5. Refund Process:
    Once we receive and inspect the returned items, we will issue a refund via online transfer.

Return Conditions:

  • Items must be unused, unwashed, uncut, and in their original condition.
  • We cannot accept returns for fabrics that have been cut, washed, or otherwise altered.

Defective Products (Complaints):

If your order arrives defective or damaged, this is handled under our Complaints Procedure, as required by Polish consumer law.
Please see the Store Regulations for details on how to file a complaint.