General Information

While FashionTree operates exclusively online, our trusted wholesale partner, COSMO, does have a physical store where you can view and pick up products. This gives you the convenience of online shopping with the added flexibility of in-person collection when needed.

Yes, we may have additional stock or similar alternatives. Please contact us, and we’ll do our best to assist you.

Colours may appear slightly different due to monitor settings, lighting, and screen quality. However, we strive to ensure our images accurately reflect the texture and colour of each fabric.

Each fabric listing includes details on composition, weight, width, and recommended uses. If you’re unsure, feel free to contact our customer support team for guidance.

Some fabrics are limited edition, while others may be restocked. Contact us to check availability.

All prices listed are gross prices with 23% VAT included.

Ordering & Payment

Simply browse our collection, select the fabric you want, choose the quantity, and proceed to checkout.

Additional stock may be available beyond what is shown online. Please contact us to confirm.

Contact us, and we will guide you through the process of requesting free samples.

At checkout, there will be a section to enter your coupon code. Apply it, and the discount will be reflected in your total.

Please refer to our ‘Payment Methods’ page for a complete list of accepted payment options.

While we aim for consistency across all our products, slight variations in color can occur when an item is restocked. These differences are typically due to natural variations in dye lots or changes in fabric batches during the production process. Such variations are standard in the textile industry and do not affect the quality of the product. This is also why you may notice a different SKU for what appears to be the same item — it helps us track different production batches and ensure accurate inventory management.

Shipping & Delivery

Shipping costs, available delivery methods, and packaging depend on the type and quantity of fabric you order. To see all the details, please visit our Shipping Policy page.

Yes, once your order ships, you will receive a tracking number via email.

Yes! Wholesale purchases can be made through our partner brand, COSMO International.

Returns & Refunds

Refer to our ‘Return Policy’ page to know more.

In order to return your goods, you must do the following:

Scenario 1: Before 14 Days

  1. Send an e-mail to sklep@fashiontree.pl using the same e-mail you used to place the order and write the following
    • Subject of e-mail: Return ‘Order Number’
    • State the details of the return you would like. For example, if you ordered two items but just want to return one item, please specify the item name, code and colour. To do this even when it is just one item
    • The address you would like for us to pick it up from (if it is same just state this)
  2. We will arrange the courier and send you the return label. Once you receive this, please prepare the fabric in a package, and then stick on the label.
  3. The courier will pick up your package and once we receive the goods, we will issue the refund via online transfer

Scenario 2: Defective Product

  1. Send an e-mail to sklep@fashiontree.pl using the same e-mail you used to place the order and write the following
    • Subject of e-mail: Return ‘Order Number’
    • State the details of the return you would like. For example, if you ordered two items but just want to return one item, please specify the item name, code and colour. To do this even when it is just one item
    • The address you would like for us to pick it up from (if it is same just state this)
    • Photographic evidence of the defect
  2. Once we confirm that the defect is valid then we will ask you to dispose of the fabric and will issue you a refund via online transfer